Coronavirus (COVID-19) updates

Coronavirus (COVID-19) updates for USG Boral’s employees, contractors and customers


Extension of lockdown in Greater Sydney - Until 11:59pm Friday 30 July 2021

As you may know, NSW Premier Gladys Berejiklian has announced the construction industry will close until 11.59pm on Friday 30 July 2021 as part of further restrictions to stay at home orders in place for Greater Sydney including the Blue Mountains, Central Coast, Wollongong and Shellharbour in order to help control further outbreak of COVID-19 in NSW.

More information is available on the NSW Government COVID-19 website;

Effective from Thursday 22 July 2021, USG Boral Trade Stores in Greater Sydney will close until Friday 30 July 2021 except our Chullora and Oak Flats stores.

USG Boral trade stores in Chullora and Oak Flats will remain open and servicing our trade partners and customers through a contactless “drive-thru” model, with hours of operation changed to 6am – 2:30pm weekdays.

Further to this we have initiated several social distancing measures to minimise contact and help reduce the COVID-19 risk to you and store staff. This includes closing showrooms where we have them and asking customers not to visit us in-store where possible. We encourage you to please place your order over the phone or email ahead so we can safely manage the collection or delivery of your goods. This will not only speed up your order, it will also minimise risk to customers and staff.

When visiting our Trade Stores in NSW you will note the following COVID Safe hygiene measures are now in place;

·       Service NSW QR Code is in effect at all USG Boral sites. All visitors to site including customers and Contractors (including labour hire) must ensure they ‘Check-In’ to register their attendance on arrival as well as checking out on departure using the QR code or online form provided.

·       Wearing of masks

·       limiting face to face customer contact where possible.

·       1.5m distancing between persons and 3 metre exclusion zones for mobile plant

·       wash and/or sanitise hands regularly and routinely

·       Daily cleaning and sanitising of all high-frequency contact surfaces including forklifts   

·       temperature testing for Manufacturing and Bulk Distribution Centre gatehouses and staff

·       Customers and Carters are not permitted to enter the despatch office and/or warehouse and should follow the instructions of USG Boral Trade Store staff when loading and unloading of deliveries when on a USG Boral site.

Please remember to wash hands frequently and if you are feeling unwell – do not visit a site in person, and instead request delivery with one of our friendly trade store staff via telephone or email.

Please click here to find your nearest USG Boral Trade Store, operating hours and contact information.

Our USG Boral Sales team is available to support you with any technical and sales enquiries, engineering services, specification advice and customer service. Call, email or contact us below;

Sales - 1800 003 377 Contact Us

TecASSIST (8.30am – 4.30pm AEST) 1800 811 222 or LiveChat

For more information please visit: USG Boral COVID-19 Customer Updates or to provide feedback to USG Boral on COVID-19, please email:

Thank you for your patience and support in helping us to keep our stores clean and safe so we may continue to service all your USG Boral product needs. 


Premier Steven Marshall announced South Australia will go into lockdown with Level 5 restrictions in effect from 6pm ACST Tuesday 20 July 2021 for at least seven days in order to help control further outbreak of COVID-19 in SA. More information is available on the SA Government COVID-19 website;

What does this mean for you?

USG Boral Distribution Centre at Woodville and Trade Stores in Thebarton and Seaford are closed from COB Tuesday 20th July 2021 for at least 7 days in accordance with SA Government directive.


Extension of lockdown in Victoria - Until 11:59pm Tuesday 27 July 2021

What does this mean for you?

The good news for USG Boral and our customers is we continue to remain open for business in Victoria and available to service your business needs. We are committed to keeping the USG Boral business actively serving customers during this challenging period and adhere to our COVID Safe Plans, including social distancing requirements for employees, customers and contractors and hygiene measures to protect both their safety and the safety of the larger community in which we work.

All USG Boral Trade stores remain open, servicing our industry trade partners in our stores and other customers through a “drive thru” model. We encourage you to place your order over the phone or email ahead so we can safely manage the collection or delivery of your goods.

USG Boral warehouse and distribution operations at Port Melbourne will continue within the guidelines of our COVID Safe Plan, and we ask all transport to site to follow the instructions of staff to ensure safety and compliance.

Our contracting business has already implemented COVID Safe restrictions in line with industry requirements. With these restrictions in place, we are confident we will be able to continue our operations and service our valued customers.

If the shutdown period is again extended by the Victorian government beyond the next 7 days, we will provide further communications on what this may mean, including for USG Boral Contractors on operational sites at that time.

Thank you for your continuing support and understanding.

Any questions during the lockdown period or to provide feedback; please do not hesitate to reach out to your USG Boral Account Manager or contact:

We have a dedicated internal COVID-19 task force and we are relying on expert advice, including information provided by USG Boral’s international medical and travel security services provider International SOS, as well as advice from specialist global risk consultancy Control Risks. We are also monitoring and applying official Australian national and state notices and recommendations from the WHO (World Health Organisation). We have protocols in place that we are updating regularly, including requirements for employees and contractors whose work includes being on USG Boral sites, to be quarantined for fourteen days before returning to work if they have visited an affected country or been in close contact with a person with a suspected or confirmed diagnosis of COVID-19.

To learn more about USG Boral’s protocols and practices for employees and contractors please refer to the following documents:

·      Hygiene Advice

We are also working to ensure we are as prepared as we can be around business continuity planning including minimising our supply chain risks and business disruption, and strengthening our remote working capabilities. We have identified critical business processes, including in our manufacturing operations and distribution as well as in our finance and IT functions. We have contingency planning underway including planning for staff absenteeism and planning to minimise any potential supply disruption to customers.  We do not rely on a single data centre or IT facility that would leave the business or our customers vulnerable.

Some customers have asked about where our products are manufactured and if it is safe to accept USG Boral products onto their sites. USG Boral’s products are predominantly sourced and manufactured locally. While we do source some products, additives and equipment from overseas, expert advice is that the primary spread of the virus is through close, unprotected and direct contact with an infected person.  There is currently no evidence to support transmission of COVID-19 through imported goods. 

Some customers have also asked if we expect any supply shortages and if we have alternate locations to supply customers from if a site is impacted by COVID-19. Because USG Boral operates across many sites, we have a number of back-ups and alternative locations for customer supply already built into our network.  Also, we are working to ensure we have adequate stocks of supply of all critical additives and inputs that are imported.

While our business continuity plans are confidential documents, if you are a customer and would like to better understand the way we operate and how we are managing the risks of COVID-19 in USG Boral, please contact your sales representative and an online meeting or discussion can be arranged.

For more information or to provide feedback to USG Boral on COVID-19, please email:

We encourage you to be aware of the available resources and recommendations of your local authorities.  Here are a few examples: