Coronavirus (COVID-19) updates

Coronavirus (COVID-19) updates for USG Boral’s employees, contractors and customers

At USG Boral, we continue to closely monitor developments in relation to COVID-19 (Coronavirus) and are taking measures every day at our Trade stores, contracting sites, production sites and offices to help manage the risk of spreading the virus. These include social distancing requirements for employees, customers and contractors and hygiene measures to protect both their safety and the safety of the larger community in which we work.

The good news for USG Boral and our customers is that construction is not included in the recently announced National shutdown of non-essential services and so we remain open for business and available to service your business needs. All USG Boral Trade stores remain open with only minor changes to some individual store operating hours.

Further to this we have initiated several social distancing measures to minimise contact and help reduce the COVID-19 risk to you and store staff. This includes closing showrooms where we have them and asking customers not to visit us in-store where possible. We encourage you to please place your order over the phone or email ahead so we can safely manage the collection or delivery of your goods. This will not only speed up your order, it will also minimise risk to customers and staff. Our USG Boral Sales team is available to support you with any technical and sales enquiries, engineering services, specification advice and customer service. Call, email or contact us below.

Please click here to find your nearest USG Boral Trade Store, operating hours and contact information.

We have a dedicated internal COVID-19 task force and we are relying on expert advice, including information provided by USG Boral’s international medical and travel security services provider International SOS, as well as advice from specialist global risk consultancy Control Risks. We are also monitoring and applying official Australian national and state notices and recommendations from the WHO (World Health Organisation). We have protocols in place including business travel restrictions, which we are updating regularly, including requirements for employees and contractors whose work includes being on USG Boral sites, to be quarantined for fourteen days before returning to work if they have visited an affected country or been in close contact with a person with a suspected or confirmed diagnosis of COVID-19.

To learn more about USG Boral’s protocols and practices for employees and contractors please refer to the following documents:

·       Travel Guidance
·       Hygiene Advice

We are also working to ensure we are as prepared as we can be around business continuity planning including minimising our supply chain risks and business disruption, and strengthening our remote working capabilities. We have identified critical business processes, including in our manufacturing operations and distribution as well as in our finance and IT functions. We have contingency planning underway including planning for staff absenteeism and planning to minimise any potential supply disruption to customers.  We do not rely on a single data centre or IT facility that would leave the business or our customers vulnerable.

Some customers have asked about where our products are manufactured and if it is safe to accept USG Boral products onto their sites. USG Boral’s products are predominantly sourced and manufactured locally. While we do source some products, additives and equipment from overseas, expert advice is that the primary spread of the virus is through close, unprotected and direct contact with an infected person.  There is currently no evidence to support transmission of COVID-19 through imported goods. 

Some customers have also asked if we expect any supply shortages and if we have alternate locations to supply customers from if a site is impacted by COVID-19. Because USG Boral operates across many sites, we have a number of back-ups and alternative locations for customer supply already built into our network.  Also, we are working to ensure we have adequate stocks of supply of all critical additives and inputs that are imported.

While our business continuity plans are confidential documents, if you are a customer and would like to better understand the way we operate and how we are managing the risks of COVID-19 in USG Boral, please contact your sales representative and an online meeting or discussion can be arranged, noting the Government enforced protocols for social distancing and online conferencing.

We would appreciate our customers letting us know immediately if you have any reason to suspect the virus may be on your site. We will then make alternative arrangements to minimise the risk of exposing our people and spreading the virus.

For more information or to provide feedback to USG Boral on COVID-19, please email:

We encourage you to be aware of the available resources and recommendations of your local authorities.  Here are a few examples: