Coronavirus (COVID-19) Updates for USG Boral’s employees, contractors and customers

Coronavirus (COVID-19) Updates for USG Boral’s employees, contractors and customers

At USG Boral, we are continuing to take measures to help manage the risk of spreading the COVID-19 virus (Coronavirus) including strict hygiene, social distancing and quarantine protocols. We have a dedicated internal COVID-19 management team and we are responding to emerging government restrictions, mandates and guidelines. We are also relying on expert advice, including information provided by USG Boral’s international medical and travel security services provider International SOS.

Our number one priority is to ensure the safety and health of our people, our customers and any visitors to our sites.

At this point in time, some of our country operations are temporarily closed in adherence with the countries’ lockdown orders (Malaysia, Philippines, India, New Zealand). In these countries we are actively planning for a smooth resumption of business once the lockdown orders expire, as is occurring positively for our China operations where employees are returning to work and production is ramping up. Therefore, please feel free to reach out to your sales teams, who are available to meet you remotely via electronic means to discuss your needs.

In other countries (Australia, South Korea, Thailand, Vietnam, Indonesia, Singapore) where our operations are permitted and encouraged, we continue to operate safely with appropriate hygiene and social distancing practices in adherence with relevant local regulations. If you are planning a meeting with a member of our USG Boral team in the coming weeks we will completely understand if you would prefer to conduct the meeting electronically. Our employees will also be seeking to confirm whether external meetings can be conducted electronically. If meetings are conducted in person our employees are empowered to seek confirmation that all those in attendance are free from flu like symptoms and exposure to infected members of our community.

We would appreciate our customers letting us know straight away if you have any reason to suspect the virus may be on your site. We will work with you to ensure the business activity continue with precautions in place to minimise the risk of spreading the virus.

We recognise that the situation remains fluid across our entire business, and as such we will regularly update this information.

To learn more about USG Boral’s protocols and practices for employees and contractors please refer to the following documents:

We are also working to ensure we are as prepared as we can be around business continuity planning including minimising our supply chain risks and business disruption and strengthening our remote working capabilities. We have identified business critical processes, including in our manufacturing operations and distribution as well as in our finance and IT functions. We have contingency planning underway including planning for staff absenteeism and planning to minimise any potential supply disruption to customers. We do not rely on a single data centre or IT facility.

For more information or to provide feedback to USG Boral on COVID-19, please email:

We encourage you to be aware of the available resources and recommendations of your local authorities. Additionally, we also source our information from the World Health Organisation and International SOS: